Customer Service Policy

At Doritossale.com, we are committed to providing a seamless and professional shopping experience. Our dedicated support team is available to assist you with any inquiries regarding our products, orders, or shipping. We strive to ensure every customer can enjoy our premium crunchy corn chips with complete peace of mind.

  1. Shipping & Delivery

We provide fast and reliable shipping to ensure your snacks arrive fresh and ready to enjoy.

  • Processing Time: All orders are processed and dispatched within 1–3 business days.

  • Estimated Delivery: Most orders arrive within 6–12 days.

  • Shipping Cost: We offer Free Shipping on all orders, with no hidden fees or minimum purchase requirements.

  • Tracking: Once your order has been shipped, you will receive a confirmation email to monitor your delivery progress.

  1. Returns & Refunds

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process.

  • Return Window: You have 60 days from the date of purchase to initiate a return.

  • Eligibility: To be eligible for a return, the item must be in its original packaging.

  • Refund Processing: Once your return is received and inspected, we will process your refund within 5–10 business days.

  • Currency: All refunds and transactions are issued in USD.

  1. Order Cancellations

If you need to cancel or modify your order, please contact our support team as soon as possible. Once an order has entered the shipping process (usually within 1–3 business days), we may not be able to stop the shipment, but we will assist you with the return process once the package arrives.

  1. Damaged or Incorrect Items

In the rare event that your snacks arrive damaged or you receive the incorrect flavor, please notify us immediately at our official support email. We will prioritize a replacement or a full refund to resolve the issue at no additional cost to you.

  1. Contact Information

Our customer service team is here to help. For any questions, please reach out to us via our official contact channel:

  • Support Email: service@doritossale.com

  • Operating Currency: USD